At Zurich our banking partner is changing. Electronic Fund Transfer (EFT) payments should be issued to our new bank account - details of which can be found in the attached flyer. 

You will note that for retail business we now have four accounts rather than one. This change is to ensure quicker allocation of payments to the correct policy.

Our new accounts are allocated as follows: 

• Top-ups to existing Zurich Policies
• New Zurich policy
• Transfer from another Life office
• Renewals & Other payments 

We also have two new accounts for group pension and risk business. Details of these accounts can be found on the attached flyer. 

During this transition phase our old bank account details remain valid however this account will shortly be closed.

If you have sent payments to our old details recently, the payment will be accepted as normal. 

Please begin using our new bank account details for all EFTs and update your own files anywhere you might have our old details. e.g Sales packs, email templates, online forms.

With the upcoming withdrawal of KBC and Ulster Bank from the Irish market, you may be wondering what it means for your clients and their policy with Zurich?

If their policy premium is currently being collected by Direct Debit from their Ulster Bank or KBC account, they will need to provide us with their updated bank details so that premiums can continue to be collected. 

If they are in receipt of a regular payment from Zurich (e.g. pension payments) and this is being paid to their Ulster Bank or KBC account, they will need to provide us with their updated bank account information so that payments can continue to be paid by EFT.

A banner is displayed on the homepage to update customers and a note has been added to the important notices section at the bottom of the homepage.

We have also began writing out to affected customers requesting them to share their new bank details.